Legal
Terms of service
Last updated: May 13, 2026
These Terms of Service govern the use of the Citála platform. Please read them carefully before using the service.
1. Acceptance of the terms
By creating a Citála account or using our services, you accept these Terms of Service in full. If you disagree with any part, you must not use the service. These terms apply to all users: salon owners, staff members with dashboard access and users of the public booking page.
2. Description of the service
Citála is a SaaS (Software as a Service) platform for managing appointments, clients and staff in beauty salons. The service includes: • An admin dashboard to manage appointments, services and staff. • A public booking page so end clients can book appointments. • Automatic reminders by email and WhatsApp. • Business reports and statistics. Citála reserves the right to modify, suspend or discontinue any part of the service with prior notice.
3. Accounts and responsibility
You are responsible for keeping your login credentials confidential. All actions taken from your account are your responsibility. There must be a natural or legal person responsible for the account (the "owner"). The owner may add staff members, who will have limited dashboard access according to their assigned role. Citála may suspend accounts that violate these terms without prior notice in serious cases (fraud, illegal activity, system abuse).
4. Plans and payments
Citála offers a 14-day free trial with no credit card required. When the trial ends, you must pick a paid plan to keep using the service. Prices are charged monthly or yearly depending on the billing cycle you choose. Payments are processed by N1CO. Prices may change with at least 30 days’ notice. We do not offer refunds for partial periods. However, if you have a serious problem with the service, contact us and we will evaluate it case by case.
5. Plan limits
Each plan has limits on staff members, locations and monthly appointments. If you reach your plan’s limit, the system will prevent you from creating new records until you upgrade your plan or the next month begins. Citála does not delete data when a plan expires — it simply restricts the creation of new items until the subscription is renewed.
6. Data ownership
Your data is yours. Citála claims no ownership over the data you enter into the system (your clients, services, appointments, etc.). You can export your data at any time from the settings panel. If you cancel your account, your data remains available for export for 30 days before being permanently deleted.
7. Acceptable use
You agree not to use Citála to: • Carry out illegal or fraudulent activities. • Store your clients’ credit card data. • Send unsolicited communications (spam) through the platform. • Attempt to access other businesses’ data on the platform. • Reverse-engineer or copy the software. Serious violations result in immediate account suspension.
8. Limitation of liability
Citála is provided "as is". We do not guarantee 100% uptime, although we strive to keep the service running 24/7. In no event will Citála be liable for indirect damages, lost revenue or consequential damages arising from the use of or inability to use the service. Our total maximum liability will not exceed the amount paid for the service in the last 3 months.
9. Changes to the terms
We may modify these terms. If the changes are significant, we will notify you by email at least 15 days in advance. Continued use of the service after the effective date constitutes your acceptance of the new terms.
10. Governing law
These terms are governed by the laws of the Republic of El Salvador. Any dispute will preferably be resolved through direct negotiation; otherwise, before the competent courts of San Salvador.
11. Contact
For questions about these terms, write to us at hola@citala.lat or on WhatsApp at +503 7292-0427.